We are based in Cochin, Kerala. Our store address is given below.        

Kallamparambu lane

Nr. Well Mart

Civil Line Rd, Padivattom,

Kochi, Kerala 682024

It is open from 9:30 am to 6:30 pm (IST), Monday to Saturday. Please call/WhatsApp us on +91 7558895343 before visiting.

You can visit our webstore www.silpaa.in and place your order of choice. If you want to purchase a particular product, click on the desired size and add it to cart. If you want to add length customization to it, please use the drop-down menu to choose desired length.

If you wish to purchase another product you can go back or use the menu to visit the desired collection/product page. After you have added a product or products to your cart, you can check out, where you will need to fill your email, phone and address. In the end you will be directed to the payment page where you can complete the order.

We are a make-to-order brand to minimise wastage, which means that only after an order is confirmed online does it go into production. However, we aim to deliver our products in a quick, secure, and efficient manner.

All orders are processed from our workshop in Cochin, Kerala, India.

We ship through registered courier companies for orders within India and through DHL Express/FedEx/Aramex for international orders. We also rely on the speed post services of the Indian postal services for delivery in selected areas.

Once the order is placed, you will get an email confirmation from us. The product will be dispatched within 15-20 business days from our workshop. Once the order is shipped, the shipping company usually takes around 5-7 days to deliver international orders depending on location and around 1-5 days for domestic orders depending on the pincode. 

Sundays and public holidays are not set as working days for standard deliveries.

Please note that our fulfilment timeline does not include unforeseen and not in our control delays, that is in the event of a natural disaster, war, calamity or epidemic/pandemic. In such circumstances, your order will be processed and dispatched after our production and supply chains resume smoothly when any of the above events have passed.

In case of any queries, do send an email to contact@silpaa.in or call/ WhatsApp us on +91 7558895343. Our team will respond to your queries within 24 hours (Our work timings are 9.30 am–6.00 pm, IST, Monday to Saturday).

We offer whlesale prices for above 50 pieces. You can write to us on contact@silpaa.in or WhatsApp us on +91 7558895343 to inquire about the same.

On the checkout page feed in the code in the "Gift Card or Discount Code" field and click on Apply. The revised total will be displayed on your screen.

Please refer to our size chart to get clarity on which size to order. We would suggest referring to the "Know your garment measurements" section on our website. In it, we have mentioned the exact garment (ready) measurements of each size.

So, you can pick up a well-fitted garment from your wardrobe, measure it and then choose the closest size to it from our "Know your garment measurements" section.

If you are still unsure about the size then you can also write to us at contact@silpaa.in or WhatsApp us at +91 7558895343 and our team will help you to choose the right size.

The size which the model is wearing is mentioned in the product description on each product page on our website. You can scroll down to the end to know the model’s height and dress size she is wearing.

The length of each garment is mentioned at the top of the product description on each product page. To choose a longer dress length, you can simply click on the 'Select Dress Length' option and then select the desired dress length from the drop-down menu.

If you wish to reduce the length of the dress, you can contact our team on WhatsApp +91 7558895343 or email contact@silpaa.in and we'll help you place your customised order.

We offer length customisations (longer length) directly on our website. To choose a longer dress length, you can simply click on the 'Choose Dress Length' option on each product page and then select the desired dress length from the drop-down menu.

Besides the above, we offer customisations pertaining to size/fit, colour, shorter dress length, sleeve length and neckline depth on request. If you wish to place a customized order, then you can contact our team on WhatsApp +91 7558895343 or email contact@silpaa.in and we’ll help you in placing it and ensure the best fit for you.

Our physical store is located in Cochin, Kerala

All orders are processed from our workshop in Cochin, Kerala, India.

We ship through DHL/ Shree Maruti couriers for orders within India and through DHL Express/FedEx/Aramex for international orders. We also rely on the speed post services of the Indian postal services for delivery in selected areas.

We are a make-to-order brand to minimise wastage, which means that only after an order is confirmed online does it go into production. However, we aim to deliver our products in a quick, secure, and efficient manner.

All orders are processed from our workshop in Cochin, Kerala, India.

We ship through registered courier companies for orders within India and through DHL Express/FedEx/Aramex for international orders. We also rely on the speed post services of the Indian postal services for delivery in selected areas.

Once the order is placed, you will get an email confirmation from us. The product will be dispatched within 15-20 business days from our workshop. Once the order is shipped, the shipping company usually takes around 5-7 days to deliver international orders depending on location and around 1-5 days for domestic orders. 

Sundays and public holidays are not set as working days for standard deliveries.

Please note that our fulfilment timeline does not include unforeseen and not-in-our-control delays, that is in the event of a natural disaster, war, calamity or epidemic/pandemic. In such circumstances, your order will be processed and dispatched after our production and supply chains resume smoothly when any of the above events have passed.

In case of any queries, do send an email to contact@silpaa.in or call/ WhatsApp us on +91 7558895343. Our team will respond to your queries within 24 hours (Our work timings are 9.30 am–6.00 pm, IST, Monday to Saturday).

We would suggest you write to us on our WhatsApp number +91 7558895343 if you have placed an order for a specific occasion, informing us about the same so that we can keep track of your order and ensure its timely delivery.

If you need express shipping for your order within 2-3 days’ time in India or in a week’s time overseas, you can call us/email us and enquire about the same.

We process all our orders as per the timeline specified on each product page on our website. We can dispatch an order in 1-2 days if it is in our ready stock.  

If we have the product available with us, we would be happy to send it over.

Please email us at contact@silpaa.in with your order details or call/ WhatsApp us on +91 7558895343 for further assistance.

We are based in India and we ship to all countries worldwide.

For international shipments, we have partnered with DHL, FedEx, Aramex and other carriers. In India, we ship through DTDC / Shree Maruti.

We offer free shipping for all domestic orders. The cost of international orders depends on the volume of the shipment and the serviceability area. The shipping charges are automatically calculated at the checkout page while placing your order.

Please see the list below to check shipping charges for 1kg (Max 2 dresses/ 1 kurta set) in your country.

1. Shipping within India is free.
2. Shipping charges to the United Arab Emirates vary between INR 1,900 to INR 3,600.
3. Shipping to other GCC countries vary between INR 2,900 to INR 3,700
4. Shipping charges to Europe and UK vary between INR 2,500 to INR 4,300.
5. hipping charges to Australia and New Zealand vary between INR 4,200 to INR 6,300         
6. Shipping charges to the US and Canada vary between INR 4,100 to INR 5000

Shipping charges for doorstep delivery on your shipment are either already paid at the time of placing the order or free. These details are mentioned in the order confirmation email you have received. If the shipping company is asking for a further payment, it must be the duty/tax levied by your country’s government on inward shipments from India. This is as per international trade laws and clearly mentioned on our website and prompted at the time of checkout for international customers. This fee is charged by your country’s government on imports from outside your country.

So, the amount you need to pay to the shipping carrier is charged by your government as import duty/tax/vat. This is applicable to all international (inter-country) shipments. The duty/tax/vat rates vary from country to country.

Please note that we don’t charge you the customs duty/tax/vat when you place the order.

Once the shipment reaches your country, the customs authority at your destination country would charge you an amount based on the Import Duty and Tax Laws of your government. 

We will take 3-5 extra working days for a customized order. Please note that returns are not applicable to any customized products.

Yes, you can change the size or the dress within the first 2 days after placing an order. Please write to us at contact@silpaa.in or WhatsApp us at +91 7558895343 to request a change of dress or size. We work on a ‘made to order’ model, which means we make every garment fresh upon receiving an order and do not stock it beforehand. Once an order goes into production, customisation or cancellation/refund is not possible. 

If You have received the wrong product ie the colour, size, or defective/ damaged product we can replace it but it may be subject to the following conditions. 

Please return the product within 7 business days of receiving it in an unused condition along with the original tags and original sales invoice. And the product was not purchased at a discount. 

We can't give an exchange or refund for a product which is customized as per your requirements.  (ie, colour, customized sizing, additional embroidery, or a different pattern from the original item). We can only make the same item altered in this case. 

For returning or exchanging an item unless the product was received the wrong product or in a damaged condition, the customer will be responsible for further courier charges. Please email us on contact@silpaa.in with your order details or call us on +91 7558895343 for further assistance.

If the gateway does not respond or shows payment failed, you can get in touch with us at contact@silpaa.in. You can also try using another debit/credit card. Often payments fail due to the following reasons:

a. Card issuing bank sending the decline code. This means that the bank which has issued your debit/credit card is not validating the payment. You can get in touch with your bank on their phone banking helpline and request them to allow the payment to go through.

b. Authentication failure. Please check that you feed in correct authentication values (numeric, alphabetic or alphanumeric) when intimated from your bank while attempting the payment.

c. International bank networking failure. Sometimes international payments fail because the card issuing bank declines it for being an overseas payment. You can get in touch with your bank on their phone banking helpline and request them to allow the payment to go through.

d. Card is not approved for international payments. If you are attempting a payment from outside India and the payment is failing, please check that your card is valid for making international payments. You can activate the same either by calling the phone banking helpline of your bank or through the bank’s internet banking or mobile banking.

You can always reach out to our team on contact@silpaa.in or on WhatsApp +91  7558895343 if your payment has gone through but you haven’t received a confirmation for the order. We will send you the confirmation of receipt of your payment and order.

Please check that you have entered the correct email id during checkout. If by mistake, you mistyped the email id, please let us know and we will correct it on the backend and resend you the order confirmation email. You can also check the spam folder of your email, as it might have been misdirected there.

If your card was debited twice for a single order, then it will be automatically refunded within 2-3 working days. You can also inform us about the same and we will make sure your refund is processed. We keep a check on all payments on a daily basis and any duplicate payments are automatically refunded.

If your card was stolen and you didn’t make the purchase, we would cancel the order if you come back to us within 4 days.

Yes, all the prices mentioned on the website are inclusive of Indian GST.

We accept Visa and MasterCard credit/debit cards and PayPal to accept international payments on our web store. Within India, you can also pay via other card issuers, UPI, net banking or wallets. When you select a product, add it to your cart and check out, you will automatically be taken to the payment page where you can complete the order with your preferred mode of payment. Please note We are based in India and INR (Indian Rupee) is the default currency of our online store. If you are paying via credit/debit card from outside India then you will be charged in your currency at the current exchange rate of INR. If you pay through PayPal then you will be charged directly in USD or other international currency as per the current exchange rate on PayPal.

Please note PayPal as a payment method is available only to customers outside India. You can pay directly at checkout via PayPal on our website where it will show as a payment option.

Sorry, but we do not have the option of cash on delivery on our website.

PayPal as a payment method is available only to customers outside India. You can pay directly at checkout via PayPal on our website where it will show as a payment option.

We are using handwoven material for our products; therefore, it may have some irregularities in weaves and it can't be considered as a defect. 

• As these are handwoven fabrics there will be a very slight shrinkage after the first wash.
  
• Prefer Dry cleaning for garments other than pastel shades.
• Machine wash with mild detergent.
• Dry inside out in the shade.
• No bleach 
• Iron Inside Out.